Hello families!

I wanted to provide a quick update on our Powerschool situation. Powerschool is our student information system that parents typically see during enrollment and when looking at student attendance and grades. We’ve received some new information and want to make sure we share what we know now.

In late December, Powerschool had a security incident. We received initial word that our information was not involved. After the emails were sent to some parents in late February, we again checked with Powerschool and were assured our information was not involved. They shared that emails were sent to parents in all districts that had Powerschool.

Powerschool has now reached back out to us. They reviewed our case again and think that our data “might” have been involved. In response to this new information and out of an abundance of caution, we want to reshare the service Powerschool is providing in response to this incident. That information is provided below along with information directly from Powerschool about the incident. You may have received this in an email as well from Powerschool in late February. We truly apologize for the confusion over this matter. Please feel free to reach out if you have any questions.

Sincerely,

Dr. Amber Wheeler, Superintendent

From Powerschool

What Happened?

On December 28, 2024, PowerSchool became aware of a cybersecurity incident involving unauthorized exfiltration of certain personal information from PowerSchool Student Information System (SIS) environments through one of our community-focused customer support portals, PowerSource.

What Information Was Involved?

Due to differences in customer requirements, the types of information involved in this incident included one or more of the following, which varied by person: name, contact information, date of birth, Social Security Number, limited medical alert information, and other related information. At this time, we do not have evidence that the named individual’s Social Security Number was involved. At this time, we do not have evidence that limited medical alert information for the named individual was involved.

What Are We Doing?

PowerSchool is offering two years of complimentary identity protection services to students and educators whose information was involved. For adult students and educators whose information was involved, this offer will also include two years of complimentary credit monitoring services.

If your personal information was involved in this incident and you are interested in enrolling in credit monitoring or identity protection, please follow the steps for either Option 1 or Option 2 below:

Option 1: If the Named Individual is 18 or Over

Enrollment Instructions

Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
Visit the Experian IdentityWorks website to enroll: https://www.experianidworks.com/plus
Provide your activation code: CTYU949PRK
For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
Be prepared to provide engagement number B138812

Details Regarding Your Experian Identityworks Credit Plus Membership

A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:

Experian credit report at signup: See what information is associated with your credit file. Daily credit reports are available for online members only.*
Credit Monitoring: Actively monitors Experian file for indicators of fraud.
Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
$1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.

Option 2: If the Named Individual is Under 18

Enrollment Instructions

Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
Visit the Experian IdentityWorks website to enroll: https://www.experianidworks.com/minorplus
Provide your activation code: CEBP456TRK
For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
Be prepared to provide engagement number B138813

Details Regarding Your Experian Identityworks Credit Plus Membership

A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:

Social Security Number Trace: Monitoring to determine whether enrolled minors in your household have an Experian credit report. Alerts of all names, aliases and addresses that become associated with your minor’s Social Security Number (SSN) on the Experian credit report.
Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
$1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.

As soon as PowerSchool learned of the incident, we engaged cybersecurity response protocols and mobilized senior leadership and third-party cybersecurity experts to conduct a forensic investigation of the scope of the incident and to monitor for signs of information misuse. We are not aware at this time of any identity theft attributable to this incident.

What Can You Do?

You are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing account statements for suspicious activity. PowerSchool will never contact you by phone or email to request your personal or account information. The enclosed “General Information About Identity Theft Protection” provides further information about what steps you can take.

Other Important Information

If you have any questions or concerns about this notice, please call 833-918-9464, Monday through Friday, 8:00am through 8:00pm Central Time (excluding major US holidays).

Sincerely,

The PowerSchool Team

Humboldt USD 258

Cybersecurity Incident Information